Technical Support |
| Oct. 23, 2009 - Nov. 16, 2009 |
| Location: | Tucson, AZ |
| Salary Range: | DOE |
| Benefits: | Extensive |
| Employment Type: | Full Time |
| Employer: | DakotaPro.biz |
| Description: | Join the DakotaPro.biz team. Tucson's premier Internet Services Provider is seeking enthusiastic, technical support representatives with excellent customer service and phone skills.
We offer full health benefits, dental, paid vacation and holidays, complimentary Internet services, and more. Most importantly, we operate as a team while we provide the “Human touch in Technology” to our customers. We have an excellent reputation in the community from our “Human Touch in Technology” approach, integrity business practices (we were recently recognized with the Better Business Bureau’s Business Ethics Award), and our support of over 70 non-profit organizations in Southern Arizona.
We will verify knowledge skills presented on your resume.
Please send resume AND salary requirements to: resume@dakotapro.biz.
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| Duties: | Position is available immediately – candidate should have open availability. Duties will include (but are not limited to)
• Professionally answer incoming technical support calls, and troubleshoot technical situations using a vast array of tools.
• Answer and resolve inbound email support requests in a timely manner.
• Work with guests when they enter the lobby, making them feel welcome, and ensuring that their support needs are taken care of.
• Maintains technical information held within our customer database to ensure that information pertaining to customers is up to date to better guarantee accurate support.
• Configuring equipment to be used at customer locations to deliver state of the art internet solutions.
• Communicate with vendors to help resolve service issues.
• Clearly document customer correspondences in a clear and easy to read format.
• Provide assistance on special projects and various other administrative duties as needed.
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| Qualifications: | REQUIREMENTS
• Should enjoy being welcoming and friendly to all customers, whether on the phone or in person, understanding the importance of the impression they make.
• Knowledge of Microsoft Word, Excel and Outlook is preferred.
• 1 or more years experience with supporting internet access (dial-up, DSL, etc.) required.
• Be a team player; working well independently and with others and projects a positive attitude with customers and fellow employees.
• Arrive to work and be ready to assist customers by scheduled time and have dependable transportation.
• Wear business attire.
**Bi-lingual (spanish/english a plus)
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